Return & Refund Policy
Learn about Medtrion's return, refund, exchange, and warranty policies.
Return & Refund Policy
Last Updated: August 2026
At Medtrion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before initiating a return.
Return Eligibility
Products may be returned within 30 days from the date of delivery if they meet the following conditions:
- Product is unused and in its original condition.
- Original packaging, accessories, manuals, and labels are included.
- Product has not been damaged, modified, or misused.
- Proof of purchase (invoice or order confirmation) is provided.
Products returned without prior authorization may not be accepted.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned:
- Opened or used medical consumables
- Personal care or hygiene products
- Customized or special-order products
- Clearance or final sale items
- Gift cards
- Products marked as Non-Returnable
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect:
- Notify us within 48 hours of delivery.
- Email clear photos of the product.
- Email clear photos of the packaging.
- Email clear photos of the shipping label.
- Include your Order Number.
Once verified, we will provide a replacement or issue a refund where applicable.
Return Process
To request a return:
Email: support@medtrion.ca
Please include:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- Photos (if product is damaged or defective)
Our support team will review your request and provide Return Authorization (RMA) instructions.
Do not send products back without receiving return authorization.
Refunds
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–10 business days depending on your bank or payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We only replace items if they are:
- Damaged during shipping
- Defective
- Incorrectly shipped
If you require a different size or model, please place a new order after your refund has been processed.
Return Shipping
Customers are responsible for return shipping costs unless:
- Wrong product was shipped
- Product is defective
- Product arrived damaged
We recommend using a trackable shipping service, as Medtrion is not responsible for lost return shipments.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.
Warranty
Many products sold by Medtrion are covered under the manufacturer's warranty. Warranty coverage varies depending on the manufacturer and product.
The warranty does not cover:
- Normal wear and tear
- Improper installation
- Misuse or abuse
- Accidental damage
- Unauthorized repairs
Please contact our support team for warranty assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Medtrion Canada
Email: support@medtrion.ca
Website: https://medtrion.ca